Refund policy

We hope you love every piece you order from Romy. If something isn’t quite right, we’re happy to help you find something that is.

Returns

Returns are accepted within 30 days of delivery. To be eligible for a return, all items must be unworn, unwashed, and in their original condition with all original tags attached.

Romy offers store credit or exchanges only. We do not issue refunds to the original form of payment.

Starting a Return

To begin a return, please email hello@shopromyboutique.com with your order number and reason for return. Once your return has been approved, we’ll send you instructions for sending your item(s) back to us.

Customers are responsible for all return shipping costs.

Sale Items

All sale and discounted items are final sale and cannot be returned or exchanged.

Final Sale Items

For hygiene and product integrity, bodysuits, swimwear, jewelry, and accessories are final sale and are not eligible for return or exchange.

Store Credit

Once your return has been received and inspected, we’ll send you an email confirmation. If your return is approved, store credit will be issued within 5–7 business days and can be used toward any future purchase at shopromyboutique.com.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please email hello@shopromyboutique.com within 48 hours of delivery with your order number and photos of the item. We’ll take care of it as quickly as possible.

Thank you for shopping Romy. We’re so happy you’re here. ♡